So, t-mobile customer service is composed of lying [actually, probably just incompetent] sacks of shit who told me that there was no problem using internet service in canada. It ended up costing me over $300 to do so for a weekend. Most of the charges billed came after my screen fried. Probably re-downloading the email that I would have deleted ages ago, if the phone itself weren’t a misleading heap of scrap, and actually did what I told it to, in terms of not deleting the email from the server I pulled it from.
So, why am I sticking with them, you might ask? Because none of the other companies are any better. Welcome to the free market.
If you were told that you wouldn’t be charged and then were charged, call up cust. service and complain. I just did that with Sprint over data charges I was told I wouldn’t get and got that $ refunded.
I’m getting to the point of taping my *own* phonecalls.
I’m surprised the t-mobile people didn’t inform you that your phone doesn’t work overseas. But yeah, complain to tmobile that you were misled.
Data rates in Canada are unbelievable. For the iPhone, Apple nudged Rogers into providing something not quite entirerly utterly completely ridiculous, then allowed Rogers to pie itself in the face with this plan and eventually have to back down in the face of complaints and merely charge a lot of money.
Well it *does* work overseas with no problem – but there is *no* American phone company that will subsidize roaming in Canada to my knowledge. So no matter what they tell you, turn off your data in Canada or waste lots of money 😛
right, I was mocking customer service. I once called verizon to check what long distance to Canada cost. The happy fun CSR informed me that my phone doesn’t work overseas. A attempts at rephrasing got me equally wrong answers.
Oy. Yeah, CSR incompetence is irritating and prevalent.
I thought I only used my iPhone briefly in Mexico, but I found myself receiving text messages from ATT later that month saying, “Oh no! You have a huge data usage bill coming up…call us to talk about it!” I called customer service and spoke with a charming girl who let me know it was about $500, so she put me in touch with her friend in International Billing, who back-dated a 50 mb data block for only $50. Now that’s customer service!
My Verizon analog (archaic brick) phone did Canada fine, and for free. I connected my computer through that to a dialup ISP account in the U.S. But that was before they declared war on cell phones that actually worked and took away my towers. 🙁